Archives: Schedule

Post Type Description

CASE STUDY: Using bots to simply insurance for customers

Bots have the potential to revolutionise the customer claims journey within the insurance sector. How can you plan, execute and overcome challenges when integrating bots into your claims process?  In this session, Jason Wilby will share:

  • How to prepare your organisation for bots to deliver processing efficiencies
  • Identifying key challenges in bot deployment and how to overcome them
  • Strategies for developing a collaborative approach between bots and humans to deliver competitive customer service
  • Measuring the results and analysing its impact on the claims function

PANEL: Drawing powerful insights from data and analytics

The importance of data analytics is growing exponentially with many insurers now developing sophisticated data teams to inform claims management strategies. What are the capabilities of advanced analytics and how can you adapt to make use of them?

  • Using data analytics to provide insights into future outcomes of claims
  • Understanding customer behaviours and pricing risks using data insights
  • Developing the strategies and business models to leverage data insight and make informed decisions

Combatting fraudulent claims

As insurers continue to digitise processes and move toward a technologically driven sector, there are growing opportunities for new types of fraud, as well as increasingly impactful tech solutions to help manage and prevent fraudulent claims. How can the industry fight fraud in the digital age?

  • Emerging trends in fraudulent claims and how to mitigate this risk
  • Practical advice for using AI and analytics to accurately predict and prevent of fraud and better manage litigation, recovery and severity of claims
  • Integrating tech solutions into claims fraud prevention strategies
  • Steps insurers can take to combat fraud moving forward

CASE STUDY: Claims transformation at icare

How do you develop the strategies, processes and business environment to embrace new technology and remain competitive in the digital era? In this session, Elizabeth will discuss: 

  • How to align your claims innovation strategy with your organisational goals 
  • Effective leadership to drive digital transformation within your organisation 
  • What are the latest technologies and how do you select what is right for your business?
  • Integrating technology solutions to deliver risk mitigation outcomes
  • How to embrace and support transformation 

CASE STUDY: Moving claims into the 21st century through automation

New developments in claims automation technology present significant opportunities for the insurance sector. How will automation transform your claims function?

  • Understanding the business case of RPA implementation: reducing operational costs, increasing speed and accuracy and delivering a competitive customer experience
  • Assessing the risks and benefits of automating complex claims transactions
  • Key lessons learnt from industry trailblazers to inform your implementation approach
  • How can RPA be used as part of a strategy to deliver a connected, efficient, customer-focused claims experience?

PANEL: Cyber and digital risk strategies for insurers

As the insurance industry continues to accelerate into the digital future, associated digital risks are increasing. The fast-changing, far-reaching and complex nature of these risks are difficult to manage using traditional approaches and has escalated digital risk management to a C-suite priority. How can you secure your assets and manage digital risks in a rapidly changing world?

  • Building a resilient, compliant and agile cyber defense strategy
  • Best practices for improving the security of your IT infrastructure and strategies for preventing data leaks 
  • Understanding, assessing and managing risk associated with digitally disrupted insurance business models
  • What are insurtechcompanies offering to enable insurers to assess risk? 
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