Artificial Intelligence (AI): is it an evolution or revolution for claims?

May 21, 2020


40 minutes

The application of automation in the claims process is having a transformative impact on customer experience, process efficiency and increasing revenue. In this presentation, Nevein will share how an AI-automated customer service can help to deliver customer outcomes and drive workforce efficiency.

  • Practical examples of how AI can be used to future-proof your claims department
  • How to leverage the power of AI to improve customer experience
  • Implementation success stories and overcoming integration challenges
  • Strategies for using AI-integrated customer service and future of claims technologies
  • Nevein Nassef Baniamin

    Head of Robotic Process Automation and Digitalisation

    Allianz Partners Australia

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