CASE STUDY: Using bots to simplify insurance for customers

May 21, 2020


40 minutes

Bots have the potential to revolutionise the customer claims journey within the insurance sector. How can you plan, execute and overcome challenges when integrating bots into your claims process?  In this session, Jason Wilby will share:

  • How to prepare your organisation for bots to deliver processing efficiencies
  • Identifying key challenges in bot deployment and how to overcome them
  • Strategies for developing a collaborative approach between bots and humans to deliver competitive customer service
  • Measuring the results and analysing its impact on the claims function
  • Jason Wilby

    Joint Chief Executive

    Huddle Insurance

Copyright © 2019 - Key Media Pty Ltd. - All rights reserved