PANEL: The future of claims: tech vs human

May 21, 2020


50 minutes

Digital transformation continues to dominate the conversation around the future of insurance and the role of claims professionals is evolving in line with this change. What role does human have in an increasingly tech-enabled claims process? How do we upskill teams to prepare for the future of claims management?

  • Which emerging technologies will have the biggest impact on the claims process and what does that mean for claims roles?
  • What opportunities do technology present to refocus efforts on strategic improvements to customer service and service development?
  • Developing the skills and experience to prepare claims teams for digital transformation
  • Bridging the gap between automation and empathy: how do you strike the right balance between tech-driven, streamlined claims processing and the personal, human touch?
  • Drew Schnehage

    Managing Director – Australia

    Innovation Group

  • Hilary Bates

    Chief Claims and Operations Officer

    Zurich Financial Services Australia

  • Kevin Blyth

    Acting Chief Executive Officer

    Allianz Partners

  • Probir Dutt

    Automation Evangelist Group Technology


  • Vanessa Maher

    Senior Vice President – Claims and Technology

    Liberty Special Markets

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